Our contact team are available on the phones during the following hours: Monday to Friday - and Saturday - , and on Live Chat and Facebook Monday to Friday to and Saturday - Call us Chat to an adviser, by calling 03 Live Chat Connect directly to a member of the team from your laptop.

Our contact team are available on the phones during the following hours: Monday to Friday - and Saturday - , and on Live Chat Monday to Friday to and Saturday - ' It is the Policy of the Army not to communicate with young people under the age of 14 for the purpose of recruiting them into the Armed Forces.

By clicking on enter Army Chat you are confirming that you are over 14 years of age.' If you are attempting to log onto Live Chat and you are not gaining entry (when we are actually showing as open) Please delete your old browsing history, close your browser, reopen and try again.

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You can chat in or about the English language, chat in public or chat one-to-one with a friend - or even create your own room and invite your friends in. Chatiquette Learn the basics of manners and polite behaviour when chatting.

This is a moderated chat room and registration is required.

We’re really sorry – please resend your enquiry or call us and we’ll get it sorted for you.

How do I claim missing Avios or Tier Points on flights or other purchases? Whether you receive a refund, and how much, will depend on the type of ticket you purchased.

We experienced system issues in late November which affected our Contact Us form.

If you sent an enquiry on the 22nd, 25th or 28th November and haven’t had a response yet it might not have got through to our Customer Service Team.In a chat in Spanish, I abbreviated the short words, for example I put "q" instead of putting "que" and so, but only when I'm in a hurry. We are seeking British people like you to join our chat to make our chat room filled with people from everywhere. You will need to refer your complaint to them within 12 months.CEDR will be able to advise you if your complaint falls within the scope of what they can deal with.It can easily be adapted by teachers for use in class.